- 1. Before use, stainless steel edible utensils must be scalded several times with boiling water and sterilized at high temperature.
- 2. Do not keep stainless steel products in contact with salt-containing substances (or other acid-base substances) such as soy sauce and soup for a long time to avoid rust.
- 3. The inside of stainless steel utensils sometimes has some red spots and rust spots due to the influence of iron and other substances in the contents. It can be soaked in dilute vinegar with warm water for 30 minutes and then rinsed thoroughly.
- 4. Avoid knocking over, falling, collision and strong impact, otherwise it will cause deformation of stainless steel products, which will affect the appearance and use effect.
- 5. Stainless steel utensils should be cleaned with soft cloth and warm water and diluted tableware cleaner. Do not use alkaline bleach, metal vegetable cloth, chemical wipes, etc.
- 6. In order to prevent the generation of peculiar smell or stains, and can be used for long-term cleaning, please clean and make it fully dry.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.